Customer Success Manager

Who is Airborne?  

How would you like your average day to be dealing with some of the biggest aerospace names in the world? Airborne Composites Automation is a cutting-edge technology company that develops advanced automation solutions for composite materials. We serve industries including Defence, Aerospace, Automotive, and Marine. 

Our mission is to set the pace in composite manufacturing through smart, digital automation. 

What will you do?

As Customer Success Manager, you will build on Airborne’s initial success in delivering automation systems to our customers and ensure they convert into long-term advocates for the company. Exciting names like Airbus, Lockheed Martin, and Siemens Gamesa will be your day-to-day business. 

As Customer Success Manager, you will be the primary point of contact throughout the customer lifecycle from implementation and ramp-up through to further expansion. This role requires someone who can build strong, trusted relationships with customers, understand their manufacturing and business objectives, and coordinate internally to ensure our solutions deliver maximum value.

This is a highly collaborative role. You will work closely with Sales, Software, Service, and Product teams to translate customer issues into successful outcomes and ensure we are fulfilling all opportunities for upselling and contract renewal.

Your Profile: 

Customer-oriented: You genuinely care about customer outcomes and build relationships based on trust.

Proactive: You don't wait for someone to tell you before taking action.

Organized: You can manage multiple demanding customers and projects at one time, and pride yourself on delivering at speed. 

Driven: You’re a builder who loves to make their mark on an organization, connecting people and teams to get things done.

Clear and pragmatic: You communicate openly, manage expectations, and focus on practical solutions.

Reporting Lines and Interactions 

You will report to the Commercial Director and collaborate closely with management and other technical colleagues. 

Job requirements 

• Bachelor’s or Master’s degree in a technical field, or a demonstrated strong affinity with technology.

• 5+ years of experience in Customer Success, Account Management, Project Management, Service Management, or a similar customer-facing role

• Excellent command of English, knowledge of another European language is an advantage

• Proactive, energetic, and driven to build the customer success organization from the ground up

• Experience working with industrial technology, robotics, aerospace, or composites is a strong advantage

• Minimum 3 days a week in-office at our facility in The Hague, The Netherlands

What We Offer

• The opportunity to work with cutting-edge automation technology for advanced composite manufacturing.

• A highly international customer and project environment

• The chance to work closely with leading companies in aerospace, automotive, energy, and other advanced manufacturing industries

• A role with significant ownership and influence over the customer experience and Airborne’s direction

• A collaborative, innovative, and engineering-driven working environment

• Opportunities for professional development

• Market conforming salary package, which grows as you deliver results within the organization

• Hybrid working / travel arrangements